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• Title : ACTIONS TAKEN AGAINST DISSATISFACTION IN HEALTH INSTITUTIONS: EVALUATION OF COMPLAINT BEHAVIOUR THROUGH PERSPECTIVE OF PATIENTS

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• First Author : Zührem YAMAN

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• Authors : -

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• Keywords : customer complaints management, complaints behavior, complaint management in health institutions

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• Basic Area :

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• Page Id : 2669-2682

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• Rank Id : 40

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• Year : 2019

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• Volume : null

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• DOI : 10.29228/TurkishStudies.29158

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