ISSN:1308-2140

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A RESEARCH ON CITIZENSHIP SATISFACTION IN LOCAL GOVERNMENTS UNDER NİĞDE MUNICIPAL SERVICES


The municipalities are the public legal entities as an indispensable elements of public administration that provide the closest services to the public. The municipalities are institutional structures that provide solutions to the problems of citizens and provide citizen satisfaction within the framework of a democratic understanding. In this study, an applied research was carried out in Nigde city center to determine the level of citizens' satisfaction with municipal services. Within the scope of the research, a questionnaire was applied to 627 individuals and various data were obtained from 602 valid questionnaire forms. After the obtained data were transferred to the computers using SPSS 22.0 package program, various results were obtained by using frequency analysis, variance (ANOVA) analysis, t-test and Scheffe analysis methods. In addition, similar studies on this issue have been researched and some suggestions have been made to the services provided by Nigde Municipality according to the satisfaction of the citizens.


Keywords


: Municipality Services, Citizen Satisfaction, Municipality, Service, Nigde

Yazar: Taner DEMİRKOL - - Murat DİBEK
Sayfa Sayısı: 45-70
DOI: http://dx.doi.org/10.7827/TurkishStudies.14901
Tam Metin:
Turkish Studies
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