THE EFFECTS OF ORGANIZATIONAL COMMUNICATION ON JOB SATISFACTION BY THE INTERMEDIARY ROLE OF TRUST IN MANAGERS


The primary goal of this study is to investigate the intermediary role of the credibility to manager in the effect of the organizational communication performed in organization on job satisfaction by the personnel. In former studies, it is clear that there are many studies on the organizational communication, the credibility to manager and the job satisfaction, but in this study, these concepts have been separately tackled. This study differs from the other studies in point of determining how the credibility to manager plays a role in the effect of the organizational communication on the job satisfaction. For that purpose, this study contributes to the related field by addressing the organizational communication and job satisfaction variables and by adding the credibility to manager as a mediator. In this study, the data have been obtained from the 173 workers in construction sector (paint) by the means of questionnaire and analyzed through the Structural Equation Modeling. It reveals that the organizational communication has got the positive impacts on the job satisfaction. More clearly, the effective communication performed in organization increases the job satisfaction which means letting the workers be happy in their work. In addition, it is determined that the credibility perception to manager plays a role as a partial intermediary in interaction between the organizational communication and the job satisfaction. In other words, the credibility perception to manager together with the organizational communication in organizational process increases the job satisfaction more. Accordingly, the managers should create the credibility perception on the personnel as well as the effective communication and positively affect the organizational outcomes by means of the more job satisfaction.


Keywords


organizational communication, trust in managers, job satisfaction

Author : Serkan NAKTİYOK
Number of pages: 443-464
DOI: http://dx.doi.org/10.29228/TurkishStudies.22878
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Turkish Studies-Economics,Finance,Politics
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